Wrangler 4xe OTA Update (10.10.2025)

catbones · 2025-10-11T22:29:35-0400

c.ctt said:
@JeepCares does this impact all 4xe vehicles? How do we check if our vehicle has the update or not?

From the looks and reports, impact is on 24+ with the bigger screen

Greg36 · 2025-10-11T22:35:35-0400

I have a 24 Willy and the Jeep shutdown while my son was driving and the car behind him almost hit him…

I have been in IT for over 30 years and this is insane that they did not test this update correctly… Hopefully they are working 24x7 to fix it because this is dangerous and the fact I have to goto a forum to find out is scary as well..

EvilJordan · 2025-10-11T22:40:10-0400

SparkyXI said:
Honestly - when the dust settles with this, I expect a FULL, DETAILED explanation as to exactly what happened here. I don’t want to read speculation on a forum - I want to know what happened from the horse’s mouth, and what will be done differently moving forward. These things are not toys - they are vehicles with the ability to kill people.

A postmortem. But that implies professional standards and operations, which CLEARLY this company does not possess. I'm so sick of Stellantis.

SparkyXI · 2025-10-11T22:40:52-0400

reb928 said:
View attachment 15561 fingers crossed!!! This screenshot is from Facebook.

Believe this to be legit.

mlguyder · 2025-10-11T22:47:27-0400

DDubya · 2025-10-11T22:52:25-0400

I don’t know if I am more surprised that my car turned into a brick in the middle of a busy intersection because of what I thought was a UConnect update or that Jeep hasn’t pushed out a rollback yet.

shnngns · 2025-10-11T22:52:41-0400

Greg36 said:
I have a 24 Willy and the Jeep shutdown while my son was driving and the car behind him almost hit him…

I have been in IT for over 30 years and this is insane that they did not test this update correctly… Hopefully they are working 24x7 to fix it because this is dangerous and the fact I have to goto a forum to find out is scary as well..

I also work in IT, I’m actually a Software Test Engineer and I cannot fathom how a bug of this size and nature made it through dev unit testing AND QA testing.

learnbyflying · 2025-10-11T23:01:33-0400

Same issue, 2024 4xe Sahara which updated 10/10 in the evening and CEL/loss of propulsion 10/11 in the morning.

JeepCares · 2025-10-11T23:08:28-0400

Good evening everyone,

A fix was launched after 6 PM EST. In order for the vehicle to receive the fix, it does require the vehicle to be turned on in good cellular coverage. There will not be a pop-up message.

After allowing the vehicle to be on for at least 10 minutes, the recommendation is to turn the vehicle off, back on, and ensure there is no code/fault on the instrument cluster and you see 'Ready.'

For those that had vehicles towed to dealers, we should be able to have all dealers assist in ensuring this is completed Monday morning so vehicles are ready for pickup quickly.

For anyone that incurred a towing cost or a diagnostic fee (or any other related expense), we will assist in reimbursing or canceling any fees. This will commence on Monday.

Please expect additional follow ups in the morning with more information as I receive it.

Kori
Jeep Cares

WVRubicon4xe · 2025-10-11T23:13:21-0400

Thank you Kori,

I don't know what's going on with the rest of the company at Jeep, but you're a shining example of what the company should aspire to. Appreciate you keeping us informed today.

JeepCares · 2025-10-11T23:16:12-0400

Additionally, I will reach out shortly to each person who also messaged.

If you attempt the steps above and you still see a CEL or do not see 'READY,' please let me know here or via message.

Kori
Jeep Cares

reb928 · 2025-10-11T23:34:40-0400

JeepCares said:
Additionally, I will reach out shortly to each person who also messaged.

If you attempt the steps above and you still see a CEL or do not see 'READY,' please let me know here or via message.

Kori
Jeep Cares

Thank you!!

at1219 · 2025-10-11T23:45:16-0400

JeepCares said:
Additionally, I will reach out shortly to each person who also messaged.

If you attempt the steps above and you still see a CEL or do not see 'READY,' please let me know here or via message.

Kori
Jeep Cares

Hi! Tried this, still seeing a check engine light.

Celticarcher · 2025-10-11T23:46:09-0400

So do I need to install the bad update to have it fixed? Ive just been telling it to install Later.

courii · 2025-10-11T23:47:08-0400

same here. still check engine light

KCarnie · 2025-10-11T23:50:41-0400

JeepCares said:
Additionally, I will reach out shortly to each person who also messaged.

If you attempt the steps above and you still see a CEL or do not see 'READY,' please let me know here or via message.

Kori
Jeep Cares

Is the firmware build number supposed to be different or something even though there wasn’t an update? The check engine light is off but how do we know it worked?

courii · 2025-10-11T23:53:40-0400

JeepCares said:
Good evening everyone,

A fix was launched after 6 PM EST. In order for the vehicle to receive the fix, it does require the vehicle to be turned on in good cellular coverage. There will not be a pop-up message.

After allowing the vehicle to be on for at least 10 minutes, the recommendation is to turn the vehicle off, back on, and ensure there is no code/fault on the instrument cluster and you see 'Ready.'

For those that had vehicles towed to dealers, we should be able to have all dealers assist in ensuring this is completed Monday morning so vehicles are ready for pickup quickly.

For anyone that incurred a towing cost or a diagnostic fee (or any other related expense), we will assist in reimbursing or canceling any fees. This will commence on Monday.

Please expect additional follow ups in the morning with more information as I receive it.

Kori
Jeep Cares

this did not work. i still have a check engine light

JeepCares · 2025-10-11T23:56:33-0400

Celticarcher said:
So do I need to install the bad update to have it fixed? Ive just been telling it to install Later.

Please defer the pop-up for now.

I would like to get additional clarification tomorrow morning for anyone who has not completed the update yet.

Kori
Jeep Cares

shnngns · 2025-10-11T23:58:01-0400

JeepCares said:
Good evening everyone,

A fix was launched after 6 PM EST. In order for the vehicle to receive the fix, it does require the vehicle to be turned on in good cellular coverage. There will not be a pop-up message.

After allowing the vehicle to be on for at least 10 minutes, the recommendation is to turn the vehicle off, back on, and ensure there is no code/fault on the instrument cluster and you see 'Ready.'

For those that had vehicles towed to dealers, we should be able to have all dealers assist in ensuring this is completed Monday morning so vehicles are ready for pickup quickly.

For anyone that incurred a towing cost or a diagnostic fee (or any other related expense), we will assist in reimbursing or canceling any fees. This will commence on Monday.

Please expect additional follow ups in the morning with more information as I receive it.

Kori
Jeep Cares

JeepCares said:
Additionally, I will reach out shortly to each person who also messaged.

If you attempt the steps above and you still see a CEL or do not see 'READY,' please let me know here or via message.

Kori
Jeep Cares

I got in my Jeep and the CEL was off. I backed out of the garage and sat in Park with it ON and in Park. Less than a minute it shut off, CEL popped up and also a message “EDrive Mode Temporarily Unavailable”. It went away and now it won’t stay running longer than a minute and the CEL is back. Somehow it got worse! 😔

Celticarcher · 2025-10-11T23:59:42-0400

JeepCares said:
Please defer the pop-up for now.

I would like to get additional clarification tomorrow morning for anyone who has not completed the update yet.

Kori
Jeep Cares

Thank you. I will be standing by!

Wrangler 4xe OTA Update (10.10.2025)

catbones

Greg36

EvilJordan

SparkyXI

mlguyder

DDubya

shnngns

learnbyflying

JeepCares

WVRubicon4xe

JeepCares

reb928

at1219

Celticarcher

courii

KCarnie

courii

JeepCares

shnngns

Celticarcher

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