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After reading through forums online, it doesn't appear I'm alone in this. From day 2 of purchasing my 2021 Jeep 4xe I have been experiencing major issues that could potentially cause loss of life or limb to myself, my significant other, and others on the road. On top of this, a gentlemen named Frank in Detroit from FCA has been working with me through all of these issues, and has ultimately left us abandoned with a Lemon after we requested Jeep buyback our vehicle.
This is my first time owning a Jeep and I am shocked at how terrible the experience has been, from getting my Jeep towed (it took days for them to pick it up in a parking lot in southern California), to getting repairs done, to getting accurate and truthful information on what was happening, and to getting reimbursements which I was promised from Frank.
First major issue: Brake light comes on while driving Jeep on freeway.
Result: ABS module had to be replaced, as it was faulty and could've caused the brake system to go out while driving. It was in the shop twice for this same issue, and the first time they sent it home they said it was no big deal and was just an electrical issue. The brake light came on AGAIN while driving on the freeway, and the second time it was in the shop they realized it was a serious issue and the ABS module had to be fully replaced.
Second major issue: Going through Jeep's roadside assistance was a nightmare. My Jeep was left in a parking lot for multiple days while Jeep's sorry excuse for roadside assitance tried to get a tow truck out. I live in southern California, in a big city, and they took 2 days and multiple, MULTIPLE, failed attempts to get a tow truck to my location. I was told over and over again that a tow truck was on its way, I waited for hours, and when I called the tow company directly they told me they were not coming and they told Jeep they were not coming. Jeep never told me that, and they certainly didn't arrange for another tow truck. This happened more than once!! What if I was on the side of a road in a bad part of town, or in the middle of nowhere? I would've been stranded for days...or worse my 120lb wife would've been!
Third major issue: Charging Fault Error My wife was driving home from work on the freeway when the Jeep suddenly shut off and came to a screeching halt. She was barely able to prevent a major accident, which could've caused loss of life or serious injury to herself and others on the road. The moment it happened I received a message on my UConnect app that a Charging Fault Error occurred. I didn't know what this meant, but 60 seconds later my wife called me in tears and told mem what happened. She was terrified to drive the rest of the way home.
Result: The Jeep is still in the shop (it's been in shops for over 30 days now, and we've owned it for 3 months). They have no diagnosis.
More issues: I requested a buyback from Frank in Detroit for the Lemon they sold us. I told him I had been patient with them in repairing the vehicle, but I am not going to risk my wife's life any more with their defective product. He told me Jeep does not offer buybacks and that I would have to go through arbitration if I wanted any luck with them buying it back.
I am reaching out to a lawyer this afternoon to discuss the situation.
This is my first time owning a Jeep and I am shocked at how terrible the experience has been, from getting my Jeep towed (it took days for them to pick it up in a parking lot in southern California), to getting repairs done, to getting accurate and truthful information on what was happening, and to getting reimbursements which I was promised from Frank.
First major issue: Brake light comes on while driving Jeep on freeway.
Result: ABS module had to be replaced, as it was faulty and could've caused the brake system to go out while driving. It was in the shop twice for this same issue, and the first time they sent it home they said it was no big deal and was just an electrical issue. The brake light came on AGAIN while driving on the freeway, and the second time it was in the shop they realized it was a serious issue and the ABS module had to be fully replaced.
Second major issue: Going through Jeep's roadside assistance was a nightmare. My Jeep was left in a parking lot for multiple days while Jeep's sorry excuse for roadside assitance tried to get a tow truck out. I live in southern California, in a big city, and they took 2 days and multiple, MULTIPLE, failed attempts to get a tow truck to my location. I was told over and over again that a tow truck was on its way, I waited for hours, and when I called the tow company directly they told me they were not coming and they told Jeep they were not coming. Jeep never told me that, and they certainly didn't arrange for another tow truck. This happened more than once!! What if I was on the side of a road in a bad part of town, or in the middle of nowhere? I would've been stranded for days...or worse my 120lb wife would've been!
Third major issue: Charging Fault Error My wife was driving home from work on the freeway when the Jeep suddenly shut off and came to a screeching halt. She was barely able to prevent a major accident, which could've caused loss of life or serious injury to herself and others on the road. The moment it happened I received a message on my UConnect app that a Charging Fault Error occurred. I didn't know what this meant, but 60 seconds later my wife called me in tears and told mem what happened. She was terrified to drive the rest of the way home.
Result: The Jeep is still in the shop (it's been in shops for over 30 days now, and we've owned it for 3 months). They have no diagnosis.
More issues: I requested a buyback from Frank in Detroit for the Lemon they sold us. I told him I had been patient with them in repairing the vehicle, but I am not going to risk my wife's life any more with their defective product. He told me Jeep does not offer buybacks and that I would have to go through arbitration if I wanted any luck with them buying it back.
I am reaching out to a lawyer this afternoon to discuss the situation.
