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2021 4xe Rubicon sting grey
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Discussion Starter · #1 ·
Clearly some owners of this new design wrangler have "major issues"

What has not been discussed is how to report these problems.

One thing you must understand is if nobody reports their problems properly nothing will be done. You may lemon law your vehicle but if the issue is not reported to the NHTSA you are leaving that landmine for someone else.

I fully understand that these issues must not be ignored! I also understand these actions may cause recalls on my vehicle. I have no problem with this.

Seeing that some people may not know how to report the problems I am leaving this for all to see.

Below is a link to the NHTSA Office of Defects Investigation
Report a Safety Problem | NHTSA

Here is a description of how a vehicle recall campaign begins...
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Lemon law vehicle buyback or returns need to be taken to a lawyer, which I am not... these vary from state to state and are on you to perform your due diligence. I have no additional advice on this topic other than should you decide on this route keep it off all social media. Lawyers never disclose information neither should you.

If you are curious regarding my motivation... I am not affected by any problems with my 4xe. What motivates me is making sure everyone understands they can make changes happen. I do not wish to see anyone impacted or worse yet injured by a vehicle that decides to lockup in the middle of the road.

Lots of discussion on problems but no real info. Best of luck!

Please feel free to post your experience with any issues or contact with the NHTSA.

You can be an agent of change or a spectator.
 

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Hi Man, I truly respect your mindset and way of thinking. Few people in this forum are mocking people with problems and almost accusing them of lying. If we don’t report the the problem it won’t be solved. At the end of the day all those corporate are just for profit and they won’t do a recall if it doesn’t hit NHTSA. So job well done my friend. I encourage everyone with serious problem to proceed as described above !!
 

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I didn't think I really needed to get the problem I encountered fixed but I wanted to Jeep to look at it to get data to help out others. But I've just gotten word they are replacing a module now. I'm not sure if that was even necessary but I don't have any details yet or know the module they are replacing.
 

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Thanks for this post. I have had my 4xe in the shop multiple times for a bad and almost violent shimmy in the front end at highway speeds when hitting bumps or on curves. The local dealer has attempted to fix it multiple times with no luck. I filled out complaint and now am in a pickle about what to do.
 

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The shimmy is a well understood issue with only a few root causes, so the immediate solution is probably to take it to a different dealer as it should be easily resolved.

If that doesn't work, talk to a lemon attorney.
Thanks for the suggestion. In addition to the NHSA Complaint, I called Jeep customer service. They recommended another dealership as well, created a CS case and asked that when I take it in (in early Feb, I talked them down from early March!) that they create an Engineering case with Jeep. Hopefully there will be some resolution to the issue.
 

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It always surprises me to hear about dealers struggling to fix the death wobble issue. This is something that is an inherent issue with solid axle vehicles, particularly as suspension components age, and pops up on wranglers all the time. When it pops up on the new vehicles, it seems to usually be due to ball joints that weren't properly tightened. It's such an easy thing for the dealer to check, but they never do. They always seem to go straight to the steering damper.
 
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