Three words as to "why not": WARRANTY, PRINCIPAL, DOLLARS
It's under warranty, I'll be @$#$% if I'm going to pay for (and install) a battery they owe me.
It's their job to replace it (I'm a retired long-time auto mechanic, so this would be an easy fix if it wasn't for the above)
It's the principal of the thing - why should I do what they should be doing, spend extra out of pocket dollars?
It's a Jeep defect they need to deal with and if I took care of it myself, then they'd have one less complaint, one less record and one less reason to move forward with fixes. That's why any time there's a defect or warranty issue, make sure it gets reported, make sure Jeep engineering, STAR, whoever, knows of it. You may be helping the next Jeep owner toward a solution. It's not to be mean, it's the way the system works. No complaints, gee, nothing to fix.
Of course, I have it easy - the experience and training and all of the needed equipment, I could drag the beast onto my tilt-bed car hauler and tow it to their dealership and nicely drop it off in a spot that's inconvenient for them so they would have to move it in a short time.
When the batteries in my wife's 2018 WK2 failed, trust me, I did everything necessary to get it started and drove it myself (so she'd not have to deal with it) to the dealership. They were really nice about it and put in two new batteries in short order (I was nice about it, too......... explained exactly how it behaved, or misbehaved)
If this one in question was mine - with very low miles, it would get dragged or driven to the dealership and I'd not take it back until they could prove the whole issue was resolved. I have back and forth - anyone wanting evidence of that look at my 4xe transmission leak issue from last year - I don't put up with incompetence or ignorance, no patience for it)
Wow.
Take a breath.
My very first sentence was, "my apologies if I missed something" and I was just trying to offer a little bit of help I didn't realize you had a four paragraph lecture holstered and ready to go LOL.
I understand if that's how you feel that's how you feel, and I'm not here to talk you out of it.
I see it often on multiple social media platforms. The car is under warranty and individuals feel like the dealership or the manufacturer owes them and will fight for months over a $300 battery or any one of many things.
And once again if anybody wants to send multiple emails and phone calls and spend months trying to right a wrong more power to them.
I'm just offering my perspective, which no doubt what you will say is wrong lol, but my perspective is, I will just order a new battery, install it myself and be done with it.
In the last couple years I've had one Dodge and one Grand Cherokee that the batteries went bad. They were still under warranty but I just purchased a Odyssey AGM and installed them both myself. I feel like it's just easier and much less frustrating. Of course I feel like dealerships are the most incompetent businesses on Earth.
Long ago I used to get frustrated a lot. I learned to put a dollar value on the frustration.
And along with that, I put a dollar value for the time spent on that frustration. If I put that together with how much I feel my time is worth, it changed my perspective on a lot of things.
Of course this is going to be different for everybody.
If somebody gave me a choice to be frustrated or pissed off for a few days trying to get something like a battery fixed. Multiple phone calls to the dealership, emails arranging to get a car towed, arranging a ride to the dealership. Also knowing that even if they did replace the battery it's going to be replaced with the same crappy battery that they took out. So this means always being concerned that the same OEM battery will fail in short order. Along with all the other problems that go along with that.
Or just pay $350 and it's done, it will never will cross my mind again.
I'm going to pay the $350 and be done with it.
Once again, that's just me, I'm not saying that anybody else should do that. I don't particularly care to see the four or five paragraph essay that I won't read anyway.
I'm just offering a different perspective.
