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Discussion Starter · #1 ·
I’ve noticed lately that when I get out of the Jeep and push the button on the handle to lock, it’s delayed and I have to push it multiple times before it registers. When I first had it, it seemed to only require me pushing it once and the vehicle locked. It’s instantaneous when I reach for the handle at the end of my workday to unlock. Anyone else notice this? I am still absolutely loving this Jeep - I’m not even missing the 6 speed I had before.
 

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I’ve noticed lately that when I get out of the Jeep and push the button on the handle to lock, it’s delayed and I have to push it multiple times before it registers. When I first had it, it seemed to only require me pushing it once and the vehicle locked. It’s instantaneous when I reach for the handle at the end of my workday to unlock. Anyone else notice this? I am still absolutely loving this Jeep - I’m not even missing the 6 speed I had before.
Hey, DoctorKBG. I found some information in the Owner's Manual that may be helpful regarding your concerns. On page 26:

"KEYLESS ENTER ‘N GO™ — PASSIVE ENTRY (IF EQUIPPED) The Passive Entry system is a feature that allows you to lock and unlock the vehicle’s door(s) and swing gate without having to push the key fob lock or unlock buttons.
NOTE:
 Passive Entry may be programmed on/off within the Uconnect Settings page 220.
 The key fob may not be detected by the vehicle Passive Entry system if it is located next to a mobile phone, laptop, or other electronic device; these devices may interfere with the key fob’s wireless signal and prevent the Passive Entry system from locking/unlocking the vehicle.
 Passive Entry Unlock initiates illuminated approach (low beams, license plate lamp, position lamps) for whichever time duration is set between 0, 30, 60 or 90 seconds. Passive Entry Unlock also initiates two flashes of the turn signals.
 If wearing gloves, or if it has been raining/ snowing on the Passive Entry door handle, the unlock sensitivity can be affected, resulting in a slower response time.
 If the vehicle is unlocked by Passive Entry and no door is opened within 60 seconds, the vehicle will re-lock and if equipped will arm the Vehicle Security system"

Please ensure these conditions are met or changed and if you are still experiencing concerns, send us a private message.

Kate
Jeep Cares
 

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Discussion Starter · #3 ·
Hey, DoctorKBG. I found some information in the Owner's Manual that may be helpful regarding your concerns. On page 26:

"KEYLESS ENTER ‘N GO™ — PASSIVE ENTRY (IF EQUIPPED) The Passive Entry system is a feature that allows you to lock and unlock the vehicle’s door(s) and swing gate without having to push the key fob lock or unlock buttons.
NOTE:
 Passive Entry may be programmed on/off within the Uconnect Settings page 220.
 The key fob may not be detected by the vehicle Passive Entry system if it is located next to a mobile phone, laptop, or other electronic device; these devices may interfere with the key fob’s wireless signal and prevent the Passive Entry system from locking/unlocking the vehicle.
 Passive Entry Unlock initiates illuminated approach (low beams, license plate lamp, position lamps) for whichever time duration is set between 0, 30, 60 or 90 seconds. Passive Entry Unlock also initiates two flashes of the turn signals.
 If wearing gloves, or if it has been raining/ snowing on the Passive Entry door handle, the unlock sensitivity can be affected, resulting in a slower response time.
 If the vehicle is unlocked by Passive Entry and no door is opened within 60 seconds, the vehicle will re-lock and if equipped will arm the Vehicle Security system"

Please ensure these conditions are met or changed and if you are still experiencing concerns, send us a private message.

Kate
Jeep Cares
Thanks. That’s helpful.
 

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I’ve noticed lately that when I get out of the Jeep and push the button on the handle to lock, it’s delayed and I have to push it multiple times before it registers. When I first had it, it seemed to only require me pushing it once and the vehicle locked. It’s instantaneous when I reach for the handle at the end of my workday to unlock. Anyone else notice this? I am still absolutely loving this Jeep - I’m not even missing the 6 speed I had before.
Are you still having this issue? I’m noticing the same with my 4xe. Same thing you described, having to press the button multiple times for the door to lock, unlocking is instantaneous however.
 

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Discussion Starter · #6 ·
Are you still having this issue? I’m noticing the same with my 4xe. Same thing you described, having to press the button multiple times for the door to lock, unlocking is instantaneous however.
Yes I still am. I even tried what Jeep suggested and not have my phone on me. It still took several times to lock it. I wonder if there is some menu item to change but I couldn’t find one. Unlocking is instantaneous at least. I want to to leave work faster than going into work, lol!
 

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I noticed this as well, what i realized is i had to break the habit of holding the handle while pushing the button to lock. When I just press the button single finger, without any fingers wrapped into the handle the locking is significantly more responsive. Hope this helps!
 

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Discussion Starter · #8 ·
I noticed this as well, what i realized is i had to break the habit of holding the handle while pushing the button to lock. When I just press the button single finger, without any fingers wrapped into the handle the locking is significantly more responsive. Hope this helps!
Wow I just tried that and it totally worked. Thanks for that.
 

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My Dodge Durango works the same way. You absolutely can't have your fingers wrapped around the handle at ALL or it will screw with the system. It is intended to be pushed with your index finger like your are poking it, not with your thumb as if you are opening the door. It's operating how it should. As Jeep Cares also pointed out if I have the key behind my phone in my pocket it will also mask the signal enough that the vehicle won't unlock or lock.
 
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