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I have a 2021 wrangler diesel unlimited JL with uconnect We bought a week ago. My dad liked it so much he wanted one and decided on the new plug in 4xe hybrid. My dad has an old classic iPod he has used in his cars for almost 20 years. He tried it in my new wrangler using the USB ports and it worked fine. Now he has picked up his 4xe yesterday and the radio screen says “device not supported.” Why would it work in my brand new 2021 but not his? I guess iPods only work in diesels? (joking)
 

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I have a 2021 wrangler diesel unlimited JL with uconnect We bought a week ago. My dad liked it so much he wanted one and decided on the new plug in 4xe hybrid. My dad has an old classic iPod he has used in his cars for almost 20 years. He tried it in my new wrangler using the USB ports and it worked fine. Now he has picked up his 4xe yesterday and the radio screen says “device not supported.” Why would it work in my brand new 2021 but not his? I guess iPods only work in diesels? (joking)
Could be a different firmware version? The UConnect in the 4xe has extra screens for hybrid stuff, so it's likely a different build of the software.

With that said, I've found that sometimes the cable is the problem. 3rd party USB cables or worn out Apple cables don't always play nice with some infotainment - don't ask me why. Try a different USB cable?
 
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