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Discussion Starter · #1 ·
Everyone else please post your experience on here.
We’ve had case #79957044 since July 12th after sending our 4XE in to the dealership for warranty repairs (hybrid power train failures).
Every time we’ve called Jeep care our case has been elevated to a new specialist who happens to be out of the office for the day. The individual on the phone has no new relevant information on our case. Some have been nice and others have been passive aggressive. The specialist have had a poor track record of emailing or calling with updates. Generally they do not contact me when they say they will.
 

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You are better off reaching out to the FCA executive team. Their email is first name.last [email protected] or Stellantis.com. Here is the link to their exec team


I have had success contacting the below:

JoAnn Heck, Director, Customer Care & Experience

Marie ThomasHead of Customer Enhancement & Regulatory at FCA
 

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I just got my car back after waiting 5 weeks, needed an ABS Modules as soon as I took delivery of the car.

I immediately contacted Jeep Wave and Jeep Care after I brought my car in and heard there was a back-order on the module. The original ETA was 9/3 with the possibility of it getting pushed back more. Jeep care was extremely helpful, they kept in touch with me every few days just to update me. Communication was a little slow, they would take about 24 hours to respond each time; but always got a response. I was told by the Service manager that they had been in touch with Jeep Care as well and they were able to get it expedited.

Jeep care emailed me 8/12 to say that it was estimated to get to the dealership the week of 8/23, I got my car back on 8/26.

My recommendation from my experience is to be patient, its a very frustrating experience but with everything going on in the world; I felt I just had to be patient and it was repaired.
 

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My recommendation from my experience is to be patient, its a very frustrating experience but with everything going on in the world; I felt I just had to be patient and it was repaired.
Agree, these are rough times. I'm thankful I can afford what is a luxury purchase of a revolutionary, and high tech vehicle.

Having owned a few German cars, I'm a bit used to the complexity and issues that can come with it.

It's like Doug DeMuro vs. Scotty Kilmer. Scotty wants to get from point A to B. Doug wants to have fun (with quirks and features) between points A and B, wherever point B is.
 

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You are better off reaching out to the FCA executive team. Their email is first name.last [email protected] or Stellantis.com. Here is the link to their exec team


I have had success contacting the below:

JoAnn Heck, Director, Customer Care & Experience

Marie ThomasHead of Customer Enhancement & Regulatory at FCA
I reached out to both you mentioned, no response. Did you only send email or did you have phone number as well?
 

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Have you tried calling Stellantis directly?

877-426-5337 - Jeep
844-533-7928 - Jeep Wave

I called both with my issues, which got things sped up
I have a case open with the retention department and they don't get NC law and 20 day in shop is considered a lemon. They are not helpful and non-communicative. That's why I want to escalate.
 
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