[Duke]

Has anyone else had to lemon their 4XE? I am starting the process with Stellantis. Although I love my Jeep, and I do plan on buying another of the same model, they have been unhelpful so far.

I was really hoping to discuss the Manufacturer Buyback process with people who have had to sell them back.
My 4xe has been in the shop 4 times since I bought it two months ago. I had the car shut off and not be able to turn on everywhere from the beach (ironic since its a jeep) to picking up groceries.

Who else has has to file for a lemon or manufacturer buyback with Stellantis?

 

[Duke]

I no longer feel safe driving the car, with the issue of repetitive car shut downs. Anyone else have concerns over vehicle safety with 4xe Sahara?

 

[hairamess]

Sorry you are have so many issues. Did you describe the problems you are having on this forum to see if it reminds anyone of one of the common issues others have had with their Jeep’s, and possibly help you self fix, or recommend a fix for your dealer?

Most of the electrical issues seem to have been loose fuses and or relays.

The other issue that seems to be major, has to do with problems with the EV harness, it is either not properly connected, and it comes loose, or in one case was cut and it required a replacement.

One member describe his method of going through the lemon law process in his state, but he said he involved the finance company he used to buy the Jeep, and they were the ones that helped push the process along.

 

[fidelity40]

What state are you in? I know of someone that went through a lemon law issue in NY and the dealer was pretty good about it.

Note: I actually recall getting a lemon law notification that I had to sign when purchasing my 2021 Colorado ZR2. In NY, the dealers have to notify you of the process when you're buying the vehicle.

Also, I would really like someone to report on what Stellantis is saying behind the forums (private chats) because it seems like they're not helpful but their main goal is to get you to stop complaining publicly. I wonder if we can create a thread devoted to repeating everything Stellantis provides customers having issues to keep them honest.

 

[deeve]

One thing my attorney mentioned was to keep the actual "lemon law" stuff off social media, at least while going through the process. I think it was good safe advice so as to not cause any problems. Lawyers like to keep things quiet I think as it helps the negotiations. YMMV.

 

[fidelity40]

Sounds like you hired a good lawyer. You can (and please do) post your results to help others and good luck with the process.

 

[deeve]

Once everything is resolved, I will do just that. Just waiting on the final payment

 

[Sjbiss]

Following. Always down for a good story

 

[Duke]

thanks. How long did your process take?

 

[DistractedS0uL]

Following. As I may have to go through this process soon with my 4xe, had it for less than 12 hours before a warning light came on, and now they don't know when the module it needs will arrive....

 

[Sflynn37]

First major repair for me at 1800 miles, following.

 

[Thegoodlife]

We requested a lemon with Stellantis , and we haven't heard from them since. They said they needed the chance to fix the car, but the part was not available. Been in service since June 11th. (1560 miles)Vehicle shut down at 70 mph on highway, extremely dangerous!

 

[Sjbiss]

@Thegoodlife i agree they should have the ability to fix but it isn’t your fault they don’t have the part to execute. You may want to get an attorney involved, I bet you will hear from them then!

 

[fidelity40]

New Car Lemon Law Fact Sheet | New York State Attorney General

ag.ny.gov

Again, I don’t know your state but most of this is online.

 

[CNYJason]

I had a 2013 Ram Laramie Longhorn bought back due to random no starts after 1 week of ownership . Repaired a few times then dealer got the area factory rep involved. Wanted to tear down vehicle at the dealer and replace wiring harnesses and modules, nope didn’t want a rattling new truck. Next offer was an extended warranty, I laughed at them and said the truck came with a warranty. Next offer was MSRP of my vehicle off the replacement of my choice. If I spent more I pay the difference (which I did). Replacement Longhorn had the 8 speed instead of 6 speed and few other options, best off all ZERO problems till I traded it at 40K miles. I’m in NYS

 

[Banrion]

Following. As I may have to go through this process soon with my 4xe, had it for less than 12 hours before a warning light came on, and now they don't know when the module it needs will arrive....

I had the same problem. Been without my Jeep for 30 days now, and will probably be another 2-3 weeks. Were they able to fix the issue?

 

[DistractedS0uL]

I had the same problem. Been without my Jeep for 30 days now, and will probably be another 2-3 weeks. Were they able to fix the issue?

It took them 5 weeks, but it was fixed. They replaced the ABS Module and the light went away.

I contacted Jeep Customer Care as soon as it had happened and they helped expedite the process for me, paid for my enterprise rental for 5 weeks, as well as reimbursed me for 2 months of car payments. Was painful having to go through it, but i'm happy with how it was handled by Stellantis.

 

[Rubi4xe]

Following. As I may have to go through this process soon with my 4xe, had it for less than 12 hours before a warning light came on, and now they don't know when the module it needs will arrive....

I have you beat 😅...my check engine light came on when I picked up the vehicle and on the way home. I have it at a local Jeep dealer and for 48hrs they have no answer for me just telling me they are waiting for Chrysler Jeep Engineers who tell what they need to do for the 4xe....I hope I don't need to go through the lemon law since I love the Jeep. I have the cooling fan constantly kicking on as well which probably has to do with the check engine light. Dealer says possibly cooling component issue and I have about 200 miles on this Jeep....😭😭😭

 

[DistractedS0uL]

I have you beat 😅...my check engine light came on when I picked up the vehicle and on the way home. I have it at a local Jeep dealer and for 48hrs they have no answer for me just telling me they are waiting for Chrysler Jeep Engineers who tell what they need to do for the 4xe....I hope I don't need to go through the lemon law since I love the Jeep. I have the cooling fan constantly kicking on as well which probably has to do with the check engine light. Dealer says possibly cooling component issue and I have about 200 miles on this Jeep....😭😭😭

It's a game of patience, I didn't get any new updates for a couple of weeks; most of the updates I had received weren't very helpful, mainly just stated the chip shortage and they were trying to expedite the part. Just make sure you have a case open with Jeep Customer Care and Jeep Wave and keep constant contact with them, they usually respond within 24 hours.

 

[Elsa2021]

Following. As I may have to go through this process soon with my 4xe, had it for less than 12 hours before a warning light came on, and now they don't know when the module it needs will arrive....

This happened to me too!!! The check engine light when on 12 hours after I left the lot.