Jeep Wrangler 4xe Forum banner
1 - 14 of 14 Posts

·
Registered
Joined
·
7 Posts
Discussion Starter · #1 ·
Has anyone else experienced sporadic issues with the touchscreen? Doesn't matter if I'm using Carplay or not, it will suddenly stop allowing me to use the touchscreen to select anything.

I've tried the hard screen reset and it's worked a couple of times but now it's unusable.

I can still use the steering wheel buttons or my phone itself to make changes which are reflected on the screen.

So the screen isn't frozen, it's just that the 'touch' element is not working :-/
 

·
Registered
Joined
·
7 Posts
Discussion Starter · #5 ·
Update for those experiencing this issue; using this reset seems to resolve temporarily, but doesn't prevent it reoccurring :-(

Five Easy Steps to Reset UConnect®
  1. Ensure your vehicle is in park and in “Run” mode.
  2. Press and hold down the volume and tuner knob buttons at the same time.
  3. Hold down the knobs for 10 – 20 seconds.
  4. After holding down the knobs, the screen should flash your vehicle brand name and then go dark.
 

·
Customer Care Team
Joined
·
339 Posts
Hi everyone,

If any of you have questions pertaining to your car's features and Uconnect system, please do not hesitate to send us a private message. We'd be happy to look into it!

Courtney
Jeep Cares
 
  • Like
Reactions: Conk

·
Registered
Joined
·
6 Posts
Update for those experiencing this issue; using this reset seems to resolve temporarily, but doesn't prevent it reoccurring :-(

Five Easy Steps to Reset UConnect®
  1. Ensure your vehicle is in park and in “Run” mode.
  2. Press and hold down the volume and tuner knob buttons at the same time.
  3. Hold down the knobs for 10 – 20 seconds.
  4. After holding down the knobs, the screen should flash your vehicle brand name and then go dark.
I tried that and it did flash the brand then went dark. Still no screen.
 

·
Customer Care Team
Joined
·
339 Posts
Hi
My radio (the whole center screen is black) won’t start or will shut down after some time

could you help?
Hi there--

We can absolutely look into this for you! Please send our team a private message with your VIN and additional details if you'd like our support.

Thanks,

Courtney
Jeep Cares
 
1 - 14 of 14 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top