[Hilary]

My husband bought our 4XE in June. We started having problems almost immediately with "Service Charging System" and "Check Plug Status Unplug Vehicle Before Driving" messages. We had travelled from MI, where the vehicle was purchased, to NY, where we planned to use it over the summer and possibly leave it for relatives to use this fall. As soon as we arrived in NY, my husband took it into the Southampton dealership (early July). They said they didn't see the messages and had us pick it up. The next day, we saw the messages again. My husband took it in another once or twice and for some reason or other, the dealership couldn't service it, coming up with various excuses. I then took it in at the end of August and was told a charging module would be ordered. Great news, finally! Well, then we were notified over a week later that there was a recall and a part would be ordered for that first, as that might remediate the problem. That was odd, as the charging module should have already been ordered. Anyway, we kept hope alive. Soon after, nope, that recall didn't fix the issue so the module would have to be ordered afterall. What???!!! So now we're into mid-Sept. and we had to leave the car there and return to MI. Now the dealer says they want a form completed to order the module... WHAT???!!! This is pure craziness and exhausting! I just tried calling them and was on hold for 30 min. before I was disconnected. Help!

 

[JeepCares]

My husband bought our 4XE in June. We started having problems almost immediately with "Service Charging System" and "Check Plug Status Unplug Vehicle Before Driving" messages. We had travelled from MI, where the vehicle was purchased, to NY, where we planned to use it over the summer and possibly leave it for relatives to use this fall. As soon as we arrived in NY, my husband took it into the Southampton dealership (early July). They said they didn't see the messages and had us pick it up. The next day, we saw the messages again. My husband took it in another once or twice and for some reason or other, the dealership couldn't service it, coming up with various excuses. I then took it in at the end of August and was told a charging module would be ordered. Great news, finally! Well, then we were notified over a week later that there was a recall and a part would be ordered for that first, as that might remediate the problem. That was odd, as the charging module should have already been ordered. Anyway, we kept hope alive. Soon after, nope, that recall didn't fix the issue so the module would have to be ordered afterall. What???!!! So now we're into mid-Sept. and we had to leave the car there and return to MI. Now the dealer says they want a form completed to order the module... WHAT???!!! This is pure craziness and exhausting! I just tried calling them and was on hold for 30 min. before I was disconnected. Help! View attachment 2238 View attachment 2239

This certainly sounds like a frustrating situation, Hilary. If you need an extra layer of support while at the dealer, please let us know.

Kate
Jeep Cares

 

[Hilary]

This certainly sounds like a frustrating situation, Hilary. If you need an extra layer of support while at the dealer, please let us know.

Kate
Jeep Cares

Hi Kate,
Well, my husband has mainly been dealing with it as he's the "car person" in the family, but we would really appreciate your help. He bought the car in MI but once we got to NY and started to see those messages pop up we got worried and took it in right away. We thought 2.5 months would have been sufficient to get it sorted out but clearly not. Thanks for any further guidance you can offer.
Best,
Hilary Igleheart

 

[DoctorKBG]

I feel for you. Very frustrating. Mine is still in the shop.

 

[Huntid]

Sorry for your situation but stories like this have caused 3 of my acquaintances to cancel their 4Xe orders. Maybe Jeep doesn’t care?

 

[Sjbiss]

@Hilary wow! Sorry to hear about all your troubles, do you happen to know the Build date of your vehicle?

 

[JeepCares]

Hi Kate,
Well, my husband has mainly been dealing with it as he's the "car person" in the family, but we would really appreciate your help. He bought the car in MI but once we got to NY and started to see those messages pop up we got worried and took it in right away. We thought 2.5 months would have been sufficient to get it sorted out but clearly not. Thanks for any further guidance you can offer.
Best,
Hilary Igleheart

Understood. You can have him reach out to us here via private message or he can call Jeep Cares directly at 877-426-5337.

Kate
Jeep Cares

 

[Hilary]

Sorry for your situation but stories like this have caused 3 of my acquaintances to cancel their 4Xe orders. Maybe Jeep doesn’t care?

I'll let you know if we get anywhere. Now the dealership has called my husband and said the jeep needs to come in for some evaluation. We have taken it in about 5 times already. Now we're out of town so a friend will have to be asked. Are they insane? I can't believe they haven't done whatever evaluation they need to do in one of our previous 5 visits!

 

[Hilary]

Understood. You can have him reach out to us here via private message or he can call Jeep Cares directly at 877-426-5337.

Kate
Jeep Cares

Thank you - I just passed on your details to him. I think the dealership has been very negligent. We have spent hours on this - and it is a brand new vehicle. Are they short-handed out there in Southampton too? The phones literally ring and ring - 30 min. wait and then disconnect. It is pretty shameful.
Best,
Hilary

 

[Hilary]

@Hilary wow! Sorry to hear about all your troubles, do you happen to know the Build date of your vehicle?

My husband's the car guy. I'll check with him.

 

[Huntid]

Thank you - I just passed on your details to him. I think the dealership has been very negligent. We have spent hours on this - and it is a brand new vehicle. Are they short-handed out there in Southampton too? The phones literally ring and ring - 30 min. wait and then disconnect. It is pretty shameful.
Best,
Hilary

Maybe time to play hardball and just get a Lemon Law Attorney ASAP. You have rights. They love to blame Covid for every delay under the sun. Don't fall for it.

 

[Huntid]

DOCUMENT EVERY PHONE CALL, EVERY CORRESPONDENCE, EVERY SINGLE SECOND YOU HAVE SPENT ON THIS. It will get your case processed quicker.

 

[JeepCares]

Thank you - I just passed on your details to him. I think the dealership has been very negligent. We have spent hours on this - and it is a brand new vehicle. Are they short-handed out there in Southampton too? The phones literally ring and ring - 30 min. wait and then disconnect. It is pretty shameful.
Best,
Hilary

Sadly we cannot speculate on the staff at this particular dealer, but we do apologize for the frustrations you've incurred here. When your husband calls in, he can discuss all of the concerns with an agent.

Kate
Jeep Cares

 

[RecklessOne]

I believe the Jeep dealer in Southampton, NY is part of Six Sigma Auto Group, which also owns the Audi, BMW, Porsche and Mini dealerships in Southampton. I have owned an Audi and BMW (and now a Jeep 4xe) and have very similar experiences as you at the other dealerships — phones ring off the hook, begrudging about fixing warranty issues, generally unhelpful. Maybe you should take it to a different dealership? I service my vehicles in NYC now and it’s so much less stressful. Someone should really look into revoking Six Sigma’s license to sell or repair vehicles.

Another thought — can you begin lemon law proceedings? Believe in NY you can if the vehicle has been in the shop four times for the same issue or out of commission for more than 30 days. Just get your money back and buy a different car next summer.

Good luck to you in getting your problem resolved!! Fingers crossed, I have not had issues with the 4xe yet but it only has 120 miles on it.

 

[Sjbiss]

Believe in NY you can if the vehicle has been in the shop four times for the same issue or out of commission for more than 30 days. Just get your money back and buy a different car next summer

This.

 

[Hilary]

This.

Thanks a lot. We bought the car in MI though, although we might have to look into that.

 

[Hilary]

Sadly we cannot speculate on the staff at this particular dealer, but we do apologize for the frustrations you've incurred here. When your husband calls in, he can discuss all of the concerns with an agent.

Kate
Jeep Cares

I am posting publicly, because I want everyone to see what happens. So I spoke with a very nice gentleman at Jeep Cares. Once I explained the situation, he very kindly said "it's up to the dealer," and "there's nothing we can do to help, because everything comes down to the dealer." So I don't understand the value of Jeep Cares at all. If the dealer calls the shots, and you can't push them in the right direction, or check their records when you get a complaint (or many complaints) what is the use of Jeep Cares. What does Jeep care about, if not your recent customers?

 

[Hilary]

My husband's the car guy. I'll check with him.

Sorry, we're out of town and I'm back next week. I asked him but he hasn't given me the info yet. I'll try to get it next week for you.

 

[Sjbiss]

I am posting publicly, because I want everyone to see what happens. So I spoke with a very nice gentleman at Jeep Cares. Once I explained the situation, he very kindly said "it's up to the dealer," and "there's nothing we can do to help, because everything comes down to the dealer." So I don't understand the value of Jeep Cares at all. If the dealer calls the shots, and you can't push them in the right direction, or check their records when you get a complaint (or many complaints) what is the use of Jeep Cares. What does Jeep care about, if not your recent customers?

Fair point.

 

[DoctorKBG]

I am posting publicly, because I want everyone to see what happens. So I spoke with a very nice gentleman at Jeep Cares. Once I explained the situation, he very kindly said "it's up to the dealer," and "there's nothing we can do to help, because everything comes down to the dealer." So I don't understand the value of Jeep Cares at all. If the dealer calls the shots, and you can't push them in the right direction, or check their records when you get a complaint (or many complaints) what is the use of Jeep Cares. What does Jeep care about, if not your recent customers?

I was actually thinking the same thing during my ordeal. I hope things work out for you in the end. I know the wait is frustrating.