[Thumbszilla]

Man... my Wrangler was built 19 days ago. Nobody knows where it is. The dealer says it was marked as "shipped" immediately after it was built but has no updates since then. The tracker doesn't even show it as shipped. JeepCares doesn't have any information. How in the world does nobody know where an entire vehicle is??? LOL. A coworker of mine received hers 4xe about 3 weeks after it shipped in December... so I'm hoping I'll get it soon. The thing that worries me is that the tracker says it won't be here until the end of February, which doesn't make any sense.

 

[Coblerz]

It does seem daft that there is no information source available to either you or your dealer - as it beggars belief that a company would lose track of their 'finished goods'; so there must be some form of router or tracker that the supply chain side (including shipping & distribution) would have - so why not make at least that meta data available in some other system???

I feel your pain - and mine hasn't even got a scheduled build date yet!

 

[Mllcb42]

Took a good 6 weeks for mine to go from shipped to at the dealer. Shipping is handled by a 3rd party company and the logistics of how they decide what goes where when is often a mystery.

 

[hddman]

Mine took about 60 days from dealer order to pickup at the dealer's lot in El Reno, OK. I ordered a fairly standard build Wrangler Sahara, white with white top, front trailcam, cold weather pack, no safety features.

 

[Thumbszilla]

I just can't believe that we're paying between $1500 - $2000 in destination fees and they can't even tell us what state it's currently sitting in.

 

[clapz4dayz]

Man... my Wrangler was built 19 days ago. Nobody knows where it is. The dealer says it was marked as "shipped" immediately after it was built but has no updates since then. The tracker doesn't even show it as shipped. JeepCares doesn't have any information. How in the world does nobody know where an entire vehicle is??? LOL. A coworker of mine received hers 4xe about 3 weeks after it shipped in December... so I'm hoping I'll get it soon. The thing that worries me is that the tracker says it won't be here until the end of February, which doesn't make any sense.

shipping can take 30-45 days, carriers wont leave with out full loads

 

[icemanCS]

Mine showed up to the dealer lot with no warning to the dealer, or communication to me. This was last year but I ordered in Nov. 2021 and it showed up in April of 2022.

 

[diesel_dave]

Really wish we could just fly to Toledo and pick it up in the factory parking lot. I believe some European brands have programs like that.

 

[leeloo]

Not anymore. Actually when I was living in Belgium, they had a Volvo factory there9 I think it is closed now) , like 300 km away, and my friend had to pay like 600 euro delivery fee. This was many years, ago, when 600 euro was something..
A couple of years ago I ordered the new defender, after 7 months they told me they had it and I should get ready the paper work.
Next day oooops, we lost it somewhere in Belgium, took 2 weeks to find it, and was delivered with the wrong option, coils instead of air suspension. I refused it, and got my money back, told me I had to wait another 6 months.
So in Europe is a mess as well, if it is any comfort...

 

[Coblerz]

Really wish we could just fly to Toledo and pick it up in the factory parking lot. I believe some European brands have programs like that.

Cue the grainy B&W newsreel effects .....
Certainly used to be the case in certain instances - if I go way back to my early years when my grandad worked at the Ford plant in Dagenham - it was quite a frequent thing that people would go to the factory to pick up their car (think UK Ford Capri Mk1 or Cortina) so long as your dealer was 'local' and he could set it up with the factory team ... also know of friends who didn't have kids (so lots of available income) who have flown to Stuttgart from UK and also US to 'pick up their 911' drive it for a couple of days there, then say good bye to it as it was then shipped over to their home ... and also when visiting Munich had a few hours to kill so went to BMW Welt (their big flagship store/museum) and there people could pick up their BMW's and would actually drive them off through the middle of the store/museum !!!

 

[BHoward]

I don't know if this will make you guys feel better or feel worse.
Typically with most manufacturers after the build process is complete and the vehicle is turned over to the shipping Department it can take two or three months to reach its destination.
This is all perfectly normal, I'm not saying it's right, but it is normal. The only ones who can really look up to see exactly where the vehicle is would be the ordering dealership, they do have the ability but they have to sit in front of the computer and push buttons for a few minutes and most don't really want to take the time to do that since well they already have your money.

 

[Thumbszilla]

I don't know if this will make you guys feel better or feel worse.
Typically with most manufacturers after the build process is complete and the vehicle is turned over to the shipping Department it can take two or three months to reach its destination.
This is all perfectly normal, I'm not saying it's right, but it is normal. The only ones who can really look up to see exactly where the vehicle is would be the ordering dealership, they do have the ability but they have to sit in front of the computer and push buttons for a few minutes and most don't really want to take the time to do that since well they already have your money.

My co-worker (here in Washington state) got hers delivered in 3 weeks door to door. I'm supposedly at 20 days since it shipped so I'm hoping soon.

 

[BHoward]

My co-worker (here in Washington state) got hers delivered in 3 weeks door to door. I'm supposedly at 20 days since it shipped so I'm hoping soon.

Yeah that sounds about right LOL I wish there was some Rhyme or Reason or even a complex algorithm to figure out why it takes 8 weeks to deliver a vehicle 62 miles from the factory but takes 6 days for it to be shipped to the other side of the country.
But there is just no way to predict when it will arrive with any certainty.
It always seems to be everybody else that gets their vehicles in record time but when it's us, everything is slow or wrong. When I ordered my TRX it only took them about 5 months to build it and about 1 month to ship it to the dealership just to find out there was a software glitch and even though it was ordered correctly ram's software messed up and it was missing several key options so I had to start from Square One.
When I ordered the TRX I sold my Denali and then the 6 months of waiting I realized I really didn't need a pickup truck so I ordered a Dodge Challenger Super stock then after about 4 months Dodge canceled my order with no explanation, they just canceled it and said if you want to place another order go right on ahead that was it.
I ended up finding one at the dealership that was exactly what I wanted so I just bought it.
So if you want to see some really funny stories about people really waiting, go over to the Hellcat forums, that's where the real fun begins LOL.

 

[Snazzberry27]

Man... my Wrangler was built 19 days ago. Nobody knows where it is. The dealer says it was marked as "shipped" immediately after it was built but has no updates since then. The tracker doesn't even show it as shipped. JeepCares doesn't have any information. How in the world does nobody know where an entire vehicle is??? LOL. A coworker of mine received hers 4xe about 3 weeks after it shipped in December... so I'm hoping I'll get it soon. The thing that worries me is that the tracker says it won't be here until the end of February, which doesn't make any sense.

I ordered my 2022 Grand Cherokee 4xe base trim with every option except the 20 in rims on 2/1/22 and I am still waiting for it. It was built on 11/11/22 and is still “TBD” for shipment on the pizza tracker. I have tried jeep chat about a dozen times and the person I get on there always says that a “specialist” is on the case. I requested to speak to that person multiple times but it has never happened (probably imaginary). The dealer has no idea where it is either. Just terrible customer service. The only reason I am hanging on is that the dealer won’t refund my deposit and I am planning on leasing (the dealer fixes the RV at the time of order).

 

[Mllcb42]

the dealer fixes the RV at the time of order

Just to be a little specific here, the dealer has nothing to do with it.

Assuming you're leasing through ccap, rv and mf are only locked when ccap is offering special incentivized rates. It can't be done with standard rates.

There was one dealer on wrangler orders last year that was claiming they could lock the rv when incentivized rates weren't offered. Rvs finally dropped and put their claim to the test and they weren't able to actually do it.

 

[Snazzberry27]

Just to be a little specific here, the dealer has nothing to do with it.

Assuming you're leasing through ccap, rv and mf are only locked when ccap is offering special incentivized rates. It can't be done with standard rates.

There was one dealer on wrangler orders last year that was claiming they could lock the rv when incentivized rates weren't offered. Rvs finally dropped and put their claim to the test and they weren't able to actually do it.

That is good to know and may change the calculus! Thanks!

 

[Mllcb42]

That is good to know and may change the calculus! Thanks!

The grand cherokee has had some incentivized rates lately, so they may have been able to lock in everything, but it's an all or nothing sorta thing. If they said they only locked in the rv, they are confused

 

[Snazzberry27]

The grand cherokee has had some incentivized rates lately, so they may have been able to lock in everything, but it's an all or nothing sorta thing. If they said they only locked in the rv, they are confused

I think it was both on the wrangler but that was two years ago now.

 

[Mllcb42]

I think it was both on the wrangler but that was two years ago now.

Earlier in 21, there were some incentivized wrangler rates. It really didn't get tested much until mid 2022 anyway when rvs actually started to drop.

 

[diesel_dave]

My co-worker (here in Washington state) got hers delivered in 3 weeks door to door. I'm supposedly at 20 days since it shipped so I'm hoping soon.

My two door I also ordered just showed up today. 18 days since the status went to shipped. Northern Utah is on the way to Washington so I'd bet you've got another week or so but not much longer than that.