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95B Recall

16K views 54 replies 28 participants last post by  Johnb300m  
#1 ·
I brought my 2022 GC 4xe in today for a few recalls, 95b included. I was told that this recall doesn’t actually have a solution created for it so they cannot repair it yet. How can that be? Am I supposed to just not charge my car indefinitely? Has anyone had theirs repaired yet? It literally says the solution is a software update or battery replacement. But yet my dealer said they don’t have a remedy.
 
#2 ·
The software update hasn't been released yet. It is due out "imminently".

It would be illegal for them to wait until the remedy is ready to announce the recall. It has to be released when determined to meet the requirements for a recall, regardless of fix status.
 
#3 ·
Mine is sitting at service center as I was told not to drive it as battery cells are separating I took it there 3 weeks ago because I have no heat. My dash was going black and check engine light stays on. I have a full battery as it would only run gas mode so I was told they can’t guarantee if I drive my GC I would be safe. FCA is paying 30 days for a rental car. I’m beyond frustrated as there is no fix yet!
 
#9 ·
i got the same BS (lack of) response from Chrysler - they said that everyone is "doing their best" and he assured me there would be a fix within 6months (though of course he has no way of knowing that and he was just trying to get me off the phone) - based on that lack-of-response response, my case too was closed. I think legal action should come next...
 
#8 ·
There is a petition thread:

 
#11 ·
I signed the petition. My husband and I have been Jeep customers for many years, and I absolutely LOVED my 4xe until now. I am beyond frustrated! They expect us to drive a potentially life-threatening vehicle without offering an immediate fix! A 30 day rental car (that I have to pay for upfront and get reimbursed for) is a poor excuse for a temporary solution.
 
#12 ·
I have been in contact with Jeep. They are willing to give gas reimbursement for not being able to charge the Jeep. At least that is what they are telling me. They said I will get contacted by the rep to tell me the next step for reimbursement. I’ve called three times and still haven’t been given the next step. Last night, I was told they were emailing me as soon as we are off the phone. This morning, nothing. I love my Jeep but customer service is horrendous! Here is the phone number to call for the recall. 800-992-1997 or 800-853-1403
 
#13 ·
This information, posted on another thread by JeepFanChicago (thanks!) that contains the updated repair schedule:

https://static.nhtsa.gov/odi/rcl/2024/RCLRPT-24V720-7426.PDF

I talked to my dealer’s service manager and my Stellantis Case Manager today; neither one of them had this information. Hopefully, Stellantis will take the lead from Jaguar on how to take care of their customers (thanks jan.aarsaether!) concerning a defective product they sold:
 
#17 ·
The company is clearly in disarray at the moment. They need to find a proper CEO 1st before they can find the new batteries for us.

If you can find any excuse to lemon the car, you should do so.

fortunately my Jeep has been good and I have not received a battery recall notice. Even if some day I receive one, I still plan on charging my Jeep on my driveway as far away from the house as possible! If it burns up while I drive or on the driveway, surely my insurance will take care of it. I just need to be able to get out of the car fast enough! ;)

If this thing tanks resale value, hopefully I can renegotiate and steal after my lease. One year and 10k miles later, knock on wood, my GC has been very good to me. Only power rear liftgate failed on me once, but warranty repaired fixed it.
 
#18 ·
took mine in 2 days ago for an oil change and they said they had a fix for 95B but would take most of the day. I waited but when done they said “Sorry the fix only works on Wranglers right now”.

Next day, a nail in the tire so took it back and a different service manager said “We have a fix”. He gave me a rental and told me he would call me today about my car. 😡😡😡. That’s 2 days. I want to tell them to KEEP it. But I already sent them a lemon law letter - they TOTALLY DISREGARDED it and never sent a response.
 
#39 ·
took mine in 2 days ago for an oil change and they said they had a fix for 95B but would take most of the day. I waited but when done they said “Sorry the fix only works on Wranglers right now”.

Next day, a nail in the tire so took it back and a different service manager said “We have a fix”. He gave me a rental and told me he would call me today about my car. 😡😡😡. That’s 2 days. I want to tell them to KEEP it. But I already sent them a lemon law letter - they TOTALLY DISREGARDED it and never sent a response.
Get in touch with your state's attorney office maybe? Especially if they're ignoring lemon law paperwork.
I did that once and the zone rep was all over me before I could even bring the paperwork into the dealer and we settled.
That was a different time/different company though (Chrysler LLC 2011).
 
#21 ·
Car went in last Thursday, they just called to say that I'm getting a new hybrid battery pack. Hope it doesn't take too long.

This was not unexpected as a few weeks ago I lost power going up a hill in electric, check engine light came on, code was P0BBD Hybrid Battery Pack Voltage Variation Exceeded Limit. I was nervous because the CEL kept clearing and then recurring, and it was cleared when I dropped off the car. However, I got a chance to speak to the tech and gave him the info. When he called today he said they ran the software updates no problem, but the CEL triggered again during the drive cycle, they called called the STAR, and STAR said I need a new battery pack.
 
#22 ·
We kept driving our GC (of course no charging and parked outside). Took it in yesterday for the 95B. Ready by eod and fortunately the pack passed the drive test. The dealer did exactly as they should: 1) updated all relevant modules 2) charged to at least 75% 3) ran the drive test monitored by Stellantis. It looks like they drove about 10 miles.

Here's hoping everyone else's experience is as quick and smooth. And doesn't involve taking the vehicle out of service, waiting on a new battery.

I'm just glad we can go back to enjoying our car as usual, without worrying about it randomly bursting into flames