We bought a 2023 Wrangler 4xe on 3/23/2023 with only 16 miles. Paid 71k in full. Next day engine light came one and engine it wouldn't move with only 110 miles. Dash requested to shift to gear even though it was in gear. We called dealer for help since we only drove home and they said just take it to local dealer and no refunds available. Basically they didn't want to deal with it. Soonest appointment was 3/28 with local dealer. They called 4/6/23 to pick up the vehicle. The jeep shut down 5x on the road. We took it back and it's still there as of 4/21/23. The jeep isn't even being worked on because the dealer cannot figure out. We opened case with Jeep customer service and they are absolutely no help at all. While manufacturing is not perfect anywhere, one thing for sure is Jeeps customer service is JUNK! They are scripted and dont call, email or follow up. Lemon law is not available yet and is a lengthy process. Hopes this helps those on a fence of buying a Jeep. STERLING HEIGHTS DODGE JEEP IN Michigan was the dealer DO NOT BUY THERE. I have videos upon request.
Do NOT buy the Jeep Wrangler 4xe
Jess
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If you haven’t already, gotten a loaner car or rental car,, jeep will reimburse the dealer for a rental car . I purchased 2023 Rubicon 4XE. . Only issue I’ve had is human error. Won’t go into drive with the door open and the seatbelt not on . And the issue charging with the supplied level one jeep charger. They corrected the problem with software update, and did the most recent recall.
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I can’t remember ANY vehicle purchased in the last twenty years that didn’t come without a heaping load of regret. 2005 Cummins Ram 2500…shifter cable locked up repeatedly. 2008 Lexus 470, several $5000 plus failures covered under warranty, but made me worry enough to trade before warranty expired. Ram Ecodiesel? Forced lemon-law buyback for a Jeep Gladiator with many returns to dealership. Now Grand Cherokee 4xe that’s had no failures, but has made many unexpected sounds that have me concerned. The days of a bulletproof vehicle with reliability seem to be over.
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All my recalls have been completed and there’s nothing wrong with ours after 10000 miles.
I am sorry about your experience but that can happen with any vehicle.My neighbor just spent
im sorry this has happens to you but there’s nothing to do with recalls as this is something every car manufacture will have.My it’s fine, recalls completed and 10.000 later I have had zero issues. My neighbor just purchased a 23 BMW for 163k and was towed out of his garage one week later for an electrical fail.
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We feel you! We just got done with our lemon law fight from our 4xe and it took 8 months to finalize. We only had the car for 3 out of those months. Luckily we got rid of that piece of shit and we found a more reliable vehicle.
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19 Posts
Ours shut down after only three weeks and 1,500 miles. Did you get the “red turtle of death”? They had ours in the shop three separate times for a total of 5 months. Definitely qualified us for lemon law!
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40 Posts
Agreed. This sounds like a quality control issue from the factory, not a recall. I am very sorry for your bad luck but unfortunately that seems to be what this is. Bad luck of the draw, not related to the recalls or know issues like the dealer forgetting to seat fuses after receiving the vehicle (I would assume they checked that already) or ECH issues which only affects the heating system and the vehicles ability to run on battery when outside temps drop. Those (besides the recalls for the coolant leak and loss of motive power software update) are the only two common issues I know of.
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This car is garbage. Agreed with the first post. I decided to give this car a try as I love Jeeps. Super excited and this 2022 Rubicon 4xe has just been dealer in and out! Always an issue, from software updates, to not stopping, low power, and the worst of all, sudden stops while driving on the highway, yes, you heard it. A complete disaster. On the highway, just stopped with full gas and full electric. Less than 14k miles on it and haven't enjoyed it a bit. Jeep should probably stick to what they are used to. I'm getting rid of this car in the next couple of weeks as it's a liability to families. It started good and then bang, it all starts hitting. Good luck! 
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265 Posts
I'm discovering from many posts the $7500 tax incentive is a very expensive feature that rewards 100% depreciation out the door. The reality of 4Xe resale will more than absorb the front end illusion of purchased wealth.
Thanks to extensive research on my part; buying what I intend to keep so I can use future resources for other things; never being in such a rush to buy something someone wants to sell me rather than exactly what I want to buy; avoiding seller advantaged markets; always applying skepticism as a first approach before entering negotiations; recognizing that saved cash from earnings is more valuable than credit based on future optimism; I've never found myself in a position to be wasting precious time dealing with recalls of defective product resulting from ignoring the above benchmarks. Accepting premature, untested, unchallenged technology as a standard to be tolerated, expected and worse yet, to be purchased at sacrificial cost is merely insanity.
Now you must add to that reasoning that there are enough early adopters willing to pass on their experiences so you can make the most intelligent decision possible to avoid what you're experiencing. Never be in a hurry to buy the next shiny thing. Let others with more money do it for you. If you had done proper research, you would have discovered that three conglomerates ago a superior 4Xe Wrangler prototype was exhibited in 2008 as a justification and incentive to get the government to bail out Daimler/Chrysler. The Stallantis 4Xe, being inferior despite 13 years of delay should have set off alarm bells that something is not right. Add to that, sketchy government incentives using other peoples' (future taxpayers') money to promote a costly agenda. Learn from the reality around you rather than learn from wishful thinking and government offering you candy to get into its ride.
Unfortunately this is true. You must play the game of baiting the seller with his incentives for setting up a loan to get the best bottom line price for you. The negotiated price is not bottom line until you actually pay off the loan. Make absolutely sure that it's clearly written that your early pay-off is accomplished without penalties. Dealers and creditors have caught on to this and the language in recent loan contracts is making it more difficult to use this angle. The true bottom line is there's still a plentiful supply of eager buyers competing for manufacturer throttled product. This is a market best avoided by those required to borrow rather than those who are willing to risk available cash on early tech. Learn that gasoline in proven ICE Jeeps is pennies compared to $71,000 and precious time spent with dealerships rather than on the trails. Moreover, you're gonna pay dearly when time comes to dispose of your used 4Xe in a market of prospective buyers sensing that it has overstayed its charm.
Somewhat true if one bought loaded cars. I bought a two year old 2008 base sport sedan Focus with 12,000 miles on it for ten grand out the door. It gets 42 mpg @ 80 mph freeway and 31 in town. It has a cavernous trunk. I've put 100,000 worry free miles on it and intend to never let it go. Now, you can't avoid loaded cars and gimmicky electronics. Gotta wait for market corrections which will not appear until all the easily borrowed cash stops sloshing around.
There's the problem. Joe Public eagerly accepts mediocrity and willingly pays handsomely for it with easily borrowed eight year money.
Alternatively, luck had just been in your favor and it has nothing to do with accepting premature, untested, unchallenged technology. Most of the vehicles that I have had recalls on have been ones from reliable brands, with vehicles that weren't in first or second model years, on items that came up down the line.
I've had them on multiple Hondas, hyundais, fords, Toyotas, etc
Could you provide some examples demonstrating this claim. Other than in very niche scenarios, I haven't seen anything to support this.
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265 Posts
Go read a loan with intent-to-purchase contract for yourself and discuss terms of pay-off with the creditor. Do your own research.
I often read car loan and lease terms in the context of early prepayment and the penalties/challenges you're talking about don't exist in them.
There certainly could be some banks that are adding such language, but I haven't seen them or anything to suggest an uptick in that happening.
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40 Posts
Sorry about all your issues, that must be frustrating. Ironically I have 14,000 miles on mine but I’ve been really enjoying it. I travel all over the country, had the thing up at 13,000 feet and all over Telluride, in North Carolina on the beach, did some extreme off roading at Rausch Creek in Pennsylvania…etc No issues whatsoever and the 470 pounds of torque make this thing a beast. I can’t believe what I can climb with this thing. Never had any loss of power. In fact this thing is actually fast when it needs to be. I really hope I don’t jinx myself and start having issues. 🤞 What’s funny is there are some people having issues similar to yours, hence the software update but for the most part most people didn’t have the kind of issues that you are having. The software update seems to fix certain vehicles but others just don’t seem to have the issue at all. It almost makes me think Jeep used different parts in certain vehicles that were more temperamental. From both your and the original posters descriptions it almost seems like there is more to it than just the recall issues though. So I don’t totally disagree with your decision , you have to do what makes you comfortable and by the sound of it that vehicle is probably going to be more trouble going forward. And the original poster definitely has a lemon on his hands unfortunately. However I’m just throwing it out there that the vast majority of these vehicles don’t seem to have as many issues as you are having and many of us really love them, despite the few minor inconveniences of taking care of a couple recalls. Mine had both recalls done, but I never had any real issues related to them except a small coolant leak that I didn’t know about. I’m glad Jeep did the recall and replaced the hose and clamp or I would not have known. Either way I wish you luck going forward and I hope this doesn’t turn you away from Jeep completely. The JLs overall are great, I am really enjoying the Jeep life.This car is garbage. Agreed with the first post. I decided to give this car a try as I love Jeeps. Super excited and this 2022 Rubicon 4xe has just been dealer in and out! Always an issue, from software updates, to not stopping, low power, and the worst of all, sudden stops while driving on the highway, yes, you heard it. A complete disaster. On the highway, just stopped with full gas and full electric. Less than 14k miles on it and haven't enjoyed it a bit. Jeep should probably stick to what they are used to. I'm getting rid of this car in the next couple of weeks as it's a liability to families. It started good and then bang, it all starts hitting. Good luck!
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Hey Jess. I am really sorry to hear that you are having this experience. I think you came to this forum to get guidance, and maybe a little support. I am reading some of these responses and cringing. I don’t have answers but I, too, am in Michigan and had a pretty crappy experience at another dealership on the west side of the state. My Jeep is a 2022, but within a month of getting it I had issues with systems shutting down as I was driving down the road at times. Other things just stopped working all together. My dealership didn’t believe/care about me at all. Prior to my 4xe I had a 2013 10A Rubicon that I LOVED, but the constant doubt and continued issues really stabbed at my heart and confidence in the brand, Finally, my partner (a white dude that had NOTHING to do with the purchase of the vehicle) called the dealership and suddenly it was a real problem that warranted review. …. Now I was really pissed. I paid for that Jeep on my own, in full, and my word/videos/pictures didn’t mean dick to these people. At least I learned at the inspection that the problems all could be traced back to a bad battery under the hood and straight off the production line. Thankfully, that aspect was a quick fix. In the interim, my confidence in the dealership was shook and that disrespect, albeit behind us, cannot be undone. I am just writing to share that you shouldn’t have to have this experience. You shouldn’t have to defend your purchase, how you feel or your family’s frustration. I wish I had better answers or even resolutions. I just hope you get this taken care of and you have the opportunity to enjoy some warm weather with nothing but the sky above as you dodge the road construction and pot holes in our great state. -Jessica
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Thanks I appreciate your comments and consideration. Others seem to have alot of opinions that don't help us. Have a great day!
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40 Posts
Totally agree. Just because most of us aren’t having major issues doesn’t mean we should be so insensitive to those that are. Many of the problems can be easily fixed if people just listen. A lot of the frustration really does come from dealers not knowing how to service these vehicles. As a matter fact, a lot of the original “dead” vehicle reports were simply due to the dealer, not following instructions and seating the fuses correctly after receiving the vehicle. When people started having the ECH issues they were told that it was normal, it is not, and then there’s just issues like this where the dealer seems to be no help at all. I feel like so many of these issues could be easily diagnosed if these dealers understood the vehicle better. Although I’ve had no major issues, if I’m being honest, I’ve had my frustrations with the dealers myself. Having to explain to them how their own vehicle functions, so I can actually get it repaired correctly.
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In fairness to my local dealer though, my last experience was much better. It took over a year but at least the tech I dealt with this time understood the vehicle pretty well and fixed the ECH issue I was having. So much of the blame lies with Jeep themselves for throwing these vehicles out there without educating their dealers well enough.
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265 Posts
I avoid confusing reliable or unreliable vehicles with brands. Examples: Pinto-Ford; Vega-Chevrolet. The brands are successful while those vehicles are recognized failures. The 4Xe, considering its short lived production history, what it was prototyped as in 2008 and its subsidized pricing is beginning to reveal itself to be a failure de facto; moreover, a much less palatable failure compared to the above examples. People spending $10,000 on a failure are perceived as more fortunate than people spending $70,000 on something failing to deliver the claimed and expected advantages of owning an extravagant vehicle cloaked in pseudo economy and public sector agendas. If it's such a marvel, then why the incentives using other peoples' money? No one can argue that incentives are purposed to promote something that otherwise would not sell for the full asking price. Why isn't Jeep offering the incentives? One should consider the public sector incentives are only serving to increase today's profits for Jeep subsequently postponing the necessity for building something of better value as was the 4Xe prototype of 2008. The understandably frustrated testimony of an increasing number of early adopters who trusted such a complex vehicle does not bode well for the prospects of wheeling 4Xes a couple hundred thousand economical miles. Example: I wheeled hard a $16,000 XJ 285,000 miles before it was stolen. No recalls, no major repairs unless I caused them; it always returned me home and repairs and modifications were simple and affordable. I never intended to let it go especially after test driving a new $50,000 JLR. That is my benchmark. Go ahead, poke fun at it. I have no difficulty with anyone being compelled to defend their purchase and do wish future luck with avoiding standing around in repair shops. The intent of those posting here who are having problems with their purchases is to expedite resolution or at least warn others hoping to incentivize Jeep to produce the dependable off-road vehicles they should be producing. The unfortunate ones posting here should be thanked by those considering taking advantage of the PHEV tax incentives and regard themselves as fully alerted to the risks that others have taken. My purpose: to empathize. Gratitude is often confused with gloating only by those who are beginning to have doubts regarding their own decisions.
I don't believe you
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