Been loving my 2023 4xe Sahara but was disappointed to learn it needs a completely new transmission after about 5k miles (and that the initial ETA is mid-June). Dealer said it was an issue where some transmissions just rolled off the line warped and said this is the second one they’ve seen like this. Looking through the forum, I’ve seen a few similar posts. Wondering if anyone else has had a similar issue with their 2023 as time goes on? Thanks!
Transmission Replacement
MK2023
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Yes they are!
BUT given the gravity of an expensive purchase not performing, the company has an obligation to be responsive to major failures like a transmission loss in a brand new car. Not to have created availability of replacement parts for an item that appears to be prone to failure is very disrespectful of the people who purchase the vehicle. It's not like you bought socks that were mis-sewn and are asked to wait an extended period of time for it to be made right... and if it were, you can easily go out and pick up more socks.
Thank God that they don't manufacture artificial heart valves.
Paul
Hello, have seen others here with transmission problems with their 4xe. Looking for some feedback if possible. 2023 Rubicon 4xe, started surging while slowing down, shaking and knocking at idle. Electric motor actually shut down while driving on the road even though it was fully charged. Vehicle has been in the dealership for over a month. Jeep’s STAR center keeps having the dealership run test, replace parts and more test. Evidently they do not know what is wrong with it. Called Customer Care and filed a case with them. Filed for a buy back since they can’t fix it. After several complaints was advised that they were replacing the transmission. Find out the transmission is coming from Fred Jones, which means remanufactured. Not happy, specially since the case manager told me it was a new transmission from a dealer named Fred Jones, can’t find that dealer, but I did sell Fred Jones reman motors and transmissions while working at a Ford dealership. Now they are going to put a remanufactured transmission in a 6 moth old vehicle with less than 2500 miles. All I hear from Customer Care is we understand your concerns, but that seems to be lip service, and can’t get a supervisor. Any similar issues or experiences out there. Any advice or contact info would be appreciated.
For those waiting for a transmission, the replacement for our 6 month old 4xe arrived today. It is a remanufactured transmission from Fred Jones. Can not get a call back from Jeep about this even though I have an open case for this. If you are having transmission issues and they say they will replace the transmission on a new vehicle find out what you are getting. The dealership verified today that it is a remanufactured unit. I believe the Jeep wave from Jeep has become one with only an elevated middle finger.
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As long as the warranty stands as when you bought it - shouldn't be a big deal. I can see two sides - you have a used vehicle with some miles - but want a new transmission. I get that, but the use of such transmissions has been going on since we had our Cherokee in the 90s. Even back then you got a reman, not new, if your transmission went south under warranty.
The problem I have is - I've been in the industry for decades, and i've seen remanufactured stuff that's just plain CRAP. Knurled recesses for bearings and the bearings end up spinning anyway, knurled shafts to hold bearings and the bearings come loose, parts over or undersized, even mismatched parts in some cases.
I'm honestly torn on this topic.
If they fully warrant it as if it was a brand new vehicle, fine - but I also might ask for a bit more "warranty" should that reman unit go south.
The problem I have is - I've been in the industry for decades, and i've seen remanufactured stuff that's just plain CRAP. Knurled recesses for bearings and the bearings end up spinning anyway, knurled shafts to hold bearings and the bearings come loose, parts over or undersized, even mismatched parts in some cases.
I'm honestly torn on this topic.
If they fully warrant it as if it was a brand new vehicle, fine - but I also might ask for a bit more "warranty" should that reman unit go south.
Well if it was a used vehicle with mileage on it and I were into an extended warranty I would expect a remanufactured transmission. We have had this vehicle for 6 months, actually 5 since the dealer has had it for over a month. It does not even have 2300 miles on it. I would expect a new transmission in a new vehicle. I have about 20 years in the industry and have always advocated new parts for new vehicles. Again if it was into an extended warranty or has signs of neglect, different story. Sold Fred Jones reman parts, don’t really want them in my vehicle.
I don’t understand this Jeep cares program, I opened a case up, because STAR had the dealership doing test for a month with no answers. I had a case manager, who after I voiced my concerns with the vehicle and elevated the case handed me of to another case manager. That case manager lied about the transmission and is not responding to messages, or voice messages. Maybe vacation? You can’t get to someone other than your case worker. I have asked at the FCA number for a supervisor and was told case managers are above supervisors? I am feeling that Jeep Cares are two words that should not be spoken in the same breath.
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It's been a full week since I last heard from "JeepCares" - and that's when they told me I'd be getting a follow-up call on Wednesday - that's now last Wednesday.
Apparently the dealer has has some trouble getting communication as well.
i sent the service manager a polite email asking if he'd heard anything.
A few minutes later he called me and said the regional tech rep and STAR both agreed the next step is indeed transmission replacement.
In his words "they are going to release a transmission for your Jeep".
But he said he had no idea on timing, when, etc.
He did say that since Jeep would be paying for the loaner, it's in their best interest to keep things moving along but then - a loaner vehicle daily rate isn't a big deal to a company like FCA.
Apparently the dealer has has some trouble getting communication as well.
i sent the service manager a polite email asking if he'd heard anything.
A few minutes later he called me and said the regional tech rep and STAR both agreed the next step is indeed transmission replacement.
In his words "they are going to release a transmission for your Jeep".
But he said he had no idea on timing, when, etc.
He did say that since Jeep would be paying for the loaner, it's in their best interest to keep things moving along but then - a loaner vehicle daily rate isn't a big deal to a company like FCA.
Hopefully it gets sorted out and you get what you want. It is a shame that people have to go through this. My wife really likes this vehicle, but with all of the delays and misrepresentations made by Jeep it is hard to want to continue a relationship with this company.
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285 Posts
Do you want a "new" tranmission or one that functions properly & not leak? Your other one was new. ...and no, its not too much to ask for a trans on a new rig to function properly. Ive had several Grand Cherokees over the years (just a Wrangler 4xe now) & $75k or not, they aren't a Lexus.
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For that I am thankful.
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Thankful you have a Wrangler?
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Not a Lexus.
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Boring, but reliable.
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I purchased a 2024 4xe wrangler Sahara received in September had a transmission leak at 500km they replaced the transmission seal twice and still leaked. Now they see they need to replace the transmission assembly. It only has 1200 km on it. I’m not a happy camper! I read this is a problem with other jeep wranglers. My last vehicle was a 2020 jeep Sahara which I loved but gave to my daughter who needed a vehicle. Now I know i should have done more research.
Don't feel too bad, my experience with my 2024 Wrangler 4XE lasted 1 week. Need new Transmission and would turn completely off at stop lights for 3-5 minutes. I can only imagine what the people behind me at the traffic lights were thinking as they saw the brand new Wrangler that didn't even have plates yet just sitting there...am currently pursuing Lemon Law options. Bout it on 1/3/24 drove it for a week then first available appointment was 1/24/24, and no resolution yet as of today 2/9/24. The dealership is not helpful and I am having to work with Jeep Cares...
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I would think that by now, with the numbers of transmissions being replaced, those like ours and many others here, Jeep would be on top of this and there'd be no argument at all - in fact, there should be a TSB or other document telling a dealership if you see this, then do this. It's been over a year of this BS going on and still dealers and even Jeep themselves fight this stuff.
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I do wonder how many dealers don't actually read the TSBs
My 24’ PHEV needed a new transmission after 175 miles. Bought on 2/2, it’s been at the dealership since 2/13. Service manager today told me it’s ready and a remanufactured transmission was installed. I’m struggling to accept a reman on a vehicle with less than 200 miles. @JeepCares is a complete waste of time. After waiting 2 weeks for my manager to call me, she told me there’s nothing wrong with the car and was closing the case - even though there was an active Star case at that time. Dealership offered to pick up payments while it sat for 6 weeks, but they’ve quickly gone quiet and no longer respond. @Jimma2 @Marktroy19 @Yawnie'sPapa @KTT Any updates on your situation?
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