The dealer is telling me that it is not a Jeep problem but a problem with my wall box 3rd party charger which is not supported or it is my house electrical. They also said that the Jeep is designed so that once a fault occurs then it will not charge on any charger. I asked him if I purchased an official Jeep charger and had an authorized Jeep electrician install it would they reimburse me for the purchase if the problem still occurs. He also would not guarantee that they still would not point the finger as a house wiring issue. Come on everything in the house works without issue and it is a nice house. I'm so disgusted!
2022 Jeep will not charge
cuckoosnest56
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Thanks.
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I think this is for 110 outlet, the Wallbox is connected to a 220 outlet.
Is the wallbox a smart evse? I thought they were app controlled.
If you can't get it directly from the evse, you'd just need a multimeter.
If you can't get it directly from the evse, you'd just need a multimeter.
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two suggestions;
I’d try using other level 2 chargers for a few weeks to see if the issue reoccurs outside of your current home setup. This will help narrow the issue to down to whether it’s your home setup or not.
Separately, I would also contact the electrical contractor who installed the unit to come over for a warranty service, to verify current draw from the charger installed. As this is a reputable company, they should have given a workmanship warranty for their services, and should give you no hassle over this request. Review the specifications of your charger, so you know what operating current is (e.g 30 amps).
As others have mentioned, the 4xe system appears to have a very low acceptable tolerance for charging. Annoyingly, it is also very obtuse - there is no method to see what the nature of the error is without a scan tool and/or some experimentation.
Wish you the best of luck - I’ve got a similar issue, but it’s not always “sticky” and will sometimes resolve itself after a few hours. (And other times requires a trip to the dealer for a reset.) because of it’s infrequent nature, mine is damn near impossible to narrow down.
I’d try using other level 2 chargers for a few weeks to see if the issue reoccurs outside of your current home setup. This will help narrow the issue to down to whether it’s your home setup or not.
Separately, I would also contact the electrical contractor who installed the unit to come over for a warranty service, to verify current draw from the charger installed. As this is a reputable company, they should have given a workmanship warranty for their services, and should give you no hassle over this request. Review the specifications of your charger, so you know what operating current is (e.g 30 amps).
As others have mentioned, the 4xe system appears to have a very low acceptable tolerance for charging. Annoyingly, it is also very obtuse - there is no method to see what the nature of the error is without a scan tool and/or some experimentation.
Wish you the best of luck - I’ve got a similar issue, but it’s not always “sticky” and will sometimes resolve itself after a few hours. (And other times requires a trip to the dealer for a reset.) because of it’s infrequent nature, mine is damn near impossible to narrow down.
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I have similar issue with my 4xe and it is already been to a dealership for three times for this exact issue. I just bought Portable RV Surge Protector ping me in a month I will let you know if it works. Or if anyone have experience with these - I'd love to hear about it
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Thanks, I hope it works out.
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Recap: My 2022 Jeep would get at the best 6 or 7 charges before it would error out. The error always occured when I plugged the Wallbox into the Jeep. The dealer was blaming my charging errors on either my charger or my home electrical. Customer care would not help me because I did not own a Jeep brand charger.
Updated Observations
1) The house electrical feed has been monitored and it is within 5% tolerance per the national standard. Also, I am not having any issues with any electrical equipment in the house.
2) My Jeep is in the shop due to multiple issues and I have a loaner 2021 4xe (same model as my 2022)
3) I have successfully charged the loaner 11 times on 7 different days using my home Wallbox equipment without any error. Observation: The connection at the Wallbox plug to the loaner Jeep seems to snap into place much easier than my 2022.
My conclusion is that my charging problems are due to a defect with the 2022 Jeep.
Updated Observations
1) The house electrical feed has been monitored and it is within 5% tolerance per the national standard. Also, I am not having any issues with any electrical equipment in the house.
2) My Jeep is in the shop due to multiple issues and I have a loaner 2021 4xe (same model as my 2022)
3) I have successfully charged the loaner 11 times on 7 different days using my home Wallbox equipment without any error. Observation: The connection at the Wallbox plug to the loaner Jeep seems to snap into place much easier than my 2022.
My conclusion is that my charging problems are due to a defect with the 2022 Jeep.
This may be a bigger smoking gun than it seems.
There is a proximity sensor in the charging port that verifies the charger is plugged all the way in. If the charging plug isn't dully seating itself in your jeep, it may be getting an intermittent signal that it's actually fully plugged in.
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My Jeep has been at the dealer now for 5 weeks and I have not received one status update from them. Today I texted the dealer and they called back. They are going to replace my radio and they just received a new radio. This is in regard to me not getting some sirius xm stations. As far as the vehicle charging errors and the vechicle shutting down on the interstate they have did nothing. He again states that Jeep is coming out with a large software update at the first of the year. I told him again that the the 21 loaner Jeep has charged over 20 times with no problems. I told him that it was a safey issue that the Jeep shuts off at 70 mph. He is going to get back with STAR and call me with an update this afternoon. I am so disappointed in the Jeep and Jeep not owning up to the problems. I think it is time for me to get a lawyer involved. $70,000 + for a vehicle that I can not depend upon an a company that does not back it's product.
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Do you have an update on your charging issues? Thanks.
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