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Just to add one data point, I’ve tried two different wireless CarPlay adapters, running them from the center console USB-A port, and I seem to have the same problem as others: random disconnects from my iPhone 13 (all up to date with iOS 15).

My life has been a bit complicated lately and I’ve been ignoring this annoyance, but I’m going to try switching the wireless device(s) to the dashboard, to see if that corrects the issue. If it does, I’ll do some reconfiguring of my phone and radar detector power connections (running an Escort Max 360C from the power outlet) to clean things up. I’d rather not use the dashboard USB, but if it fixes the problem, so be it.
 

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I have the Carlink wireless adapter and had the same issues with the connection getting dropped and reconnecting with the USB in the center console. I switched to the dashboard usb and no drops over several days of usage.

Apple rolled out an iOS update this morning and thought I would see if it made a difference so switched the connection back to the center console connection. So far so good and no drops this morning. Will post if anything changes.
 

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I have the Carlink wireless adapter and had the same issues with the connection getting dropped and reconnecting with the USB in the center console. I switched to the dashboard usb and no drops over several days of usage.

Apple rolled out an iOS update this morning and thought I would see if it made a difference so switched the connection back to the center console connection. So far so good and no drops this morning. Will post if anything changes.
I have also tried the CarLink adapter, and direct connecting.. same issue.

Also want to mention and check all the boxes incase Jeep is reading this:
• I used certified Apple Cables always when connecting my iPhone 13
• I have tried an iPhone 11 and 12 also and the problem exists
• I have tried an iPhone 8 and 1 older one and it has no issue
• I have tried the CarLink CarPlay adapter and the problem exists
• Dash USB NEVER has any issue

I have an appointment with my Jeep Service Center next week and they are willing to have me troubleshoot with them with my own iPhone 13. I have come to a few conclusions also…This is not a iPhone Apple Cable issue. This is not an iPhone iOS issue (as far as I can tell however I have a bug report submitted through the Apple Developer Program to look at my logs to verify this). @JeepCares really needs to express to Jeep Corporate to pursue this further since this is obviously a wide spread issue that needs to be addressed.
 

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I have the Carlink wireless adapter and had the same issues with the connection getting dropped and reconnecting with the USB in the center console. I switched to the dashboard usb and no drops over several days of usage.

Apple rolled out an iOS update this morning and thought I would see if it made a difference so switched the connection back to the center console connection. So far so good and no drops this morning. Will post if anything changes.
Thanks. I just switched the adapter over this morning (to the dashboard) and I’m presently downloading the iOS 15 update. This is soooo much a first world problem, but after a pretty much flawless experience in my prior vehicle, a Grand Cherokee SRT, it’s a little frustrating.
 

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I have also tried the CarLink adapter, and direct connecting.. same issue.

Also want to mention and check all the boxes incase Jeep is reading this:
• I used certified Apple Cables always when connecting my iPhone 13
• I have tried an iPhone 11 and 12 also and the problem exists
• I have tried an iPhone 8 and 1 older one and it has no issue
• I have tried the CarLink CarPlay adapter and the problem exists
• Dash USB NEVER has any issue
I've had similar experiences to yours, but this issue does happen with my dash USB also. Normal USB or USBC, both have random disconnects. Sometimes repeatedly drops every couple minutes, sometimes I can drive an hour with no issues. Often when it drops, my whole dash screen freezes up for a couple minutes and none of the functions work.

Always Apple brand cables. Happens with iPhone 12 and iPhone 11.
 

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I recently, in the last 2 weeks, updated my iPhone to the 13 Pro and now i'm having disconnect issues.
I never had an issue with my iPhone 11.
I installed the latest update on the phone to 15.11.1, but I'm still having the connection issue.
I also had the 5 RRT's ( I think they are called ) performed about a month ago.
I don't know if any of those involved the head unit.
 

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I've had similar experiences to yours, but this issue does happen with my dash USB also. Normal USB or USBC, both have random disconnects. Sometimes repeatedly drops every couple minutes, sometimes I can drive an hour with no issues. Often when it drops, my whole dash screen freezes up for a couple minutes and none of the functions work.

Always Apple brand cables. Happens with iPhone 12 and iPhone 11.
So you are saying you have had this issue with the Dash also? I have never experienced any Issues with the dash only the center console… I am actually at the dealer now. They are troubleshooting things. More coming soon.
 

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I've had the CarLink adapter plugged into the console USB for 5 days now and it's definitely improved since the last iOS update, but it does still occasionally drop. Similar to #AppleMacGenius, I've had zero drops whenever the adapter has been plugged into the USB on the dash.

#AppleMacGenius, hopefully your dealer has some good insights and there is a way to make it work with the console connection. I can live with the dash option, but it would be nice to have everything hidden.
 

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Update 11/23/2021

Jeep updated the heard unit to 39.6 (USA-ASO-8.4-QR-39.6.0-20210405-Q0H4). This addresses what is known as a Star Case and the Case numbers are S2008000010 (CarPlay Inoperative or not working) and S2108000119 (CarPlay Malfunctioning, wired and wireless cutting in and out). As a note there is more that this addresses I shortened the title. I’m sure you can look it up.

I can’t determine yet if this has fixed the issue. I will have to run things for a few hours and will update the radar soon. But I have the Wireless CarPlay attached now and will run it for a few hours and than switch to the Cable.

So far this is very promising.
 

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Update 11/23/2021

Jeep updated the heard unit to 39.6 (USA-ASO-8.4-QR-39.6.0-20210405-Q0H4). This addresses what is known as a Star Case and the Case numbers are S2008000010 (CarPlay Inoperative or not working) and S2108000119 (CarPlay Malfunctioning, wired and wireless cutting in and out). As a note there is more that this addresses I shortened the title. I’m sure you can look it up.

I can’t determine yet if this has fixed the issue. I will have to run things for a few hours and will update the radar soon. But I have the Wireless CarPlay attached now and will run it for a few hours and than switch to the Cable.

So far this is very promising.
Any update? I forced 39.6 last night, but had a crash on my drive to work this morning, but it was when I was actually using the phone, so I don't know if it was me jiggling the cord or what.
 

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FWIW, I installed the latest iOS 15 updates and moved my bluetooth dongle to the front dashboard USB outlet about three weeks ago. Due to some family circumstances, I’ve put a couple thousand miles on the Wrangler since then and I’ve only experienced one disconnect, which I could only resolve by restarting my iPhone 13 Pro Max. Since the restart a few days ago, it’s been operating perfectly.
 

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How did you force the update to 39.6?
On another jeep forum, someone has posted a link to a google drive where they've uploaded the file. I can't find it right now. I think it's on Jeep Wrangler (JL) News and Forum – JLwranglerforums.com – #1 Community and News Site for the 2018+ Jeep Wrangler (JL / JLU) – news, forums, blogs, and more!. [EDIT: It's not, see below]. Download the file, unzip, copy the extracted folder to usb thumb drive, put thumb drive in usb on the dash of car, start car, it will ask you if you want to update. Some people have experienced a bricked radio after doing this, so YMMV, but the update worked for me. I'll try to find the thread it's posted on and link it here.

Update: file is linked here.
 

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So here is the update... It turns out it's not a iOS issue specifically. This is an issue with the hub Jeep uses. Ford had an update to enable CarPlay and also had a recall for a CarPlay specific hub recall. The issue is Jeep still hasn't acknowledge they also need to replace their hub with one that is CarPlay compatible... here is the ford article: note the line “Apple CarPlay support requires a USB hub upgrade available through Ford dealers.”https://media.ford.com/content/ford...tware-update-apple-android-2016-vehicles.html

So that said this is NOT and Apple issue.. it is a Jeep issue with their hub they use. So @JeepCares , please relay this to Jeep engineering so we can all get a recall and get this painful issue solved.

So needless to say what my dealer did, did NOT fix anything for me.. and the service manager unfortunately doesn't seem to care when I called her to let her know.. been waiting for a call back for a week now.
 

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So here is the update... It turns out it's not a iOS issue specifically. This is an issue with the hub Jeep uses. Ford had an update to enable CarPlay and also had a recall for a CarPlay specific hub recall. The issue is Jeep still hasn't acknowledge they also need to replace their hub with one that is CarPlay compatible... here is the ford article: note the line “Apple CarPlay support requires a USB hub upgrade available through Ford dealers.”https://media.ford.com/content/ford...tware-update-apple-android-2016-vehicles.html

So that said this is NOT and Apple issue.. it is a Jeep issue with their hub they use. So @JeepCares , please relay this to Jeep engineering so we can all get a recall and get this painful issue solved.
Any idea if this is something I can replace myself? Would love to grab a wireless CarPlay adapter, mount in center consoler and forget about it.
 

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Any idea if this is something I can replace myself? Would love to grab a wireless CarPlay adapter, mount in center consoler and forget about it.
A thought would be to maybe find a Ford dealer and talk to their service department and see what they use... maybe you can buy their part and adapt it to the center console.. but with out knowing what their part looks like it's hard to say.
 

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It’s just like I was thinking, something with the cable. Been pointing it out but I have no way to verify it, but if someone can and maybe make a video it might make jeep correct this issue. I am sure if you swapped where each console port is plugged in the issue will still be there. Showing it’s the wiring for the port itself causing the problem.
 

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If either of you would like us to look into your vehicles to see if there's any way we can help mitigate your concerns, please send us a private message. If you choose to do this, please also forward us a photo of your system's information so we can start looking into it, right away. If you need help finding your system information:
  • Simultaneously press and hold hard buttons:
    • Driver Up Temp - Driver Down Temp - Front Defrost

  • For radios without hard buttons-- On your Uconnect touchscreen, simultaneously press and hold the lower left and lower right icons.




Thanks,

Courtney
Jeep Cares
Hi! @JeepCares
I bought a brand new car (jeep wrangler rubicon 2021) couple months ago and the issue that many have been having (center arm rest USB not working - randomly disconnecting) is affecting my car as well.

the dealership just replaced USB port in there, did not resolve issue at all. Is the next step to replace media hub or anything else?
Thanks!
grega
 

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is there any update on a fix here since March? I still have a center console USB port that doesn’t work
Hi Joemcxc9,
Sorry to hear about this! Our engineers are currently working on the fix for this concern, and we hope to have it available soon. We apologize for the inconvenience you're experiencing at this time and appreciate your patience while we address this.

Sarah
Jeep Cares
 
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